How can you calmly and ideally consider the Airbnb check out of your travelers?

At the time of Departure of travelers of your home, if it is acceptable to leave them with a short list of things to do to prepare their Check-out, it is not wise to flood them with tasks to do.

Otherwise they will leave an unpleasant impression at the end of their weekend and/or vacation, such as the furious desire to retaliate with a mixed, even acidic, comment.

Your aim is simply for your tenants to leave with a good impression while feeling supported, to reduce costs and to avoid unnecessary risks. Learn how to do it.

What should you mention during the Airbnb check-out?

Remember the departure deadline

There will always be originals calling for a Check-in At 8 am and/or a Time of Check-out late (like 6 p.m.)...! Even if it seems to you that everything was clear on this point (in the announcement for example), Send a message reminding you of the departure deadline in an automated pre-departure messageCheck-out the day before the departure of your tenants is absolutely not superfluous.

In the same way, you can remind them of the little things you ask them to do when they leave.

In the case of an independent departure, there may be some time between check-out and the arrival of the cleaning team, which is why it is important to be clear with travelers about the process to follow.

What can you ask a traveller to do during the check out?

We don't pretend to have a universal list of tasks to do, what you want to ask travelers to do will probably depend on the accommodation, your processes and your organization.

On the other hand, we suggest that you discover tasks that some of our users ask their travelers to perform:

• Leave instructions for small household appliances (should they be unplugged? ...);
• Ask tenants to throw away single-use items, as well as trash cans if needed;
• Record what customers should do with dirty linens;
• Remind them to throw away or take with them the food or drinks they brought with them, such as to empty the fridge;
• Suggest that travelers leave a list of supplies that should be restocked at the end of their stay (coffee filters, dishwashing liquid, etc.), even if the cleaning team will also check (no one is safe from being forgotten);
• Ask them to put the furniture back in its original place (if necessary);
• Give instructions concerning the radiator thermostat or the air conditioning, if at least it should remain at a certain temperature or be switched off;
• Ask them to turn off lights and electronic devices, such as to lock windows and doors;
• Suggest that they go through all cupboards and drawers to make sure that no personal belongings have been forgotten, such as checking sockets where a charging device is frequently forgotten;
• And finally, talk to them about the outdoor space, which is often forgotten (with the need, for example, to bring cooking utensils inside if they were used in a barbecue area).

Again, the idea is not for the traveller to replace the cleaning staff. The longer the list is, the more likely it will be perceived as unreasonable.

So focus on what's most important to you. This saves time for cleaning teams, which is linked to housing security or makes it possible to save energy, for example.

To retain your customers, do not hesitate to send them a word of thanks as well as to urge them to share their comments with you a few days after they leave. Also suggest that they evaluate your welcome booklet. It will help you build a trusting relationship with them.

For an efficient and fast Airbnb check-out, switch to automation

The handover of the keys

Regardless of your key delivery process (by hand, in the letterbox, or via a key box) it is very important to explain the process very clearly to your travelers.

Remember to accompany your explanations with photos, plans or videos, to avoid any misunderstanding and thus avoid lost keys, synonymous with a lock that needs to be changed.

For a Autonomous start of customers, nothing better than connected locks (Igloohome, Nuki, TheKeys) with the automated establishment of a PIN code for each stay and according to the status of the deposit.

Travelers will be able to leave the accommodation peacefully, without the risk of losing keys.

The intervention of the cleaning team

The link between travellers' departure and cleaning intervention is closer than it seems. Ask your workers how much time they would save if, upon arriving at the accommodation, the trash cans were thrown away and the fridge emptied.

The cleaning team intervenes for a “typical” cleaning after the departure of the customers and will respect its own work process. Respecting their process allows them to carry out the missions entrusted to them without stress and to meet their expenses.

Very often, cleaning staff take the opportunity to do a scrupulous status check housing (maintenance, resupply, possible damage, latent wear, etc.).

It is therefore very important that they be able to carry out their mission in good conditions.

Moreover, do not hesitate to consult our tips and tricks on the Airbnb cleaning ideal.

Digitizing your Airbnb check-out with Yaago

Set up this process of Check-out Do you find yourself time-consuming and tedious? This is the case for any new process, but the short-term benefits are real.

Be aware that there is, however, a digital tool to automate the Airbnb Check-Out and thus make up for lost time (to finally gain some!).

With Yaago, you can send these automatic messages by email, SMS, WhatsApp the day before your travelers leave.

They will be delighted to see your professionalism until the end of their stay with you.

Request a demo